Our very close friends did a fabulous trip with CC, so when we were planning our 25th anniversary trip we seriously considered them. At the time I was riding a 47 cm Trek 5200 wsd and there was nothing even remotely in their stock that would fit me. I don't care which brand I ride on a tour, but the sizing CC had was totally like they had never seen a short person before. I have a different bike now, with different geometry, but still, it fits me. We have not had particularly good luck with shipping bikes, even in very good hard cases. Plus, the TSA breaks all the locks off of the case, which on a suitcase, I don't care, but on a bike case, I do. I guess I am not willing to do all of that work to make the bike fit (bringing a stem, etc). That's why we went with Trek Travel, and we were able to ride bikes pretty much like the ones we had at the time (even better, in my case).
I actually was thinking of applying for a job there, or even volunteering when I stop working, just to be in a "bike" atmosphere.