Quote Originally Posted by Jenn View Post
So, do I bother writing a letter of complaint and to whom would I write it? Would they even care?

Jenn, so sorry to hear about your accident. Road rash is horrible, I've had my share of it so I feel your pain.

You asked if you should bother to write a letter of complaint, my opinion is YES! It's not about if they would even care, though being validated is always nice, it's about how it will make you feel. Also, your letter may help change things so that someone else doesn't have the same bad experience as you had.