It sounds like yes, they are really trying; but read Pooks' story, which echoes mine. It took me weeks before I felt somewhat safe riding my road bike after a lifetime of the other style.
I think the biggest adjustment is in your head. (and was in my head too)
They know enough to get you within batting range of "your size" and then yes, the fitting, which should be discounted if you are buying a bike from them (IMHO) should dial you in right where you need to be.



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