I guess it just depends on when you are in a shop and who is behind the desk at the time.
I think that's absolutely true. It's why I went back to Recycled three times. I wrote the first experience off as just encountering one jerk who was having a bad day or something, and gave them another shot because I didn't want to write off the whole store because of one experience. (Then again, I'm the kind of person who will try food I don't particularly like a few times, just in case I had a faulty impression or a not great batch the first time.)

They can't be horrible, because I know so many people who have had great experiences there. They're just wrong for *me*.