missymaya, I know there's good reason to shop at LBS and keep the money/business local, but when it comes to accessories I've gotten the most help, the most polite help, etc. at REI. Not only that, but because we're coop members, we get a 10% rebate voucher at the end of the year on all the money we've spent there, and I can return anything within a year for a full refund, no questions asked.

When I have probs with the local LBS it makes me want to remind them of those facts, but I figure being shirty isn't the way to get good service. Sigh.