I know going through a divorce it tough, but it's very unprofessional that she was on her phone, much less that she was arguing with her ex when her focus should have been on you. And I'm sorry to hear about your bad haircut. I've had a few of those so I understand how you're feeling. Even though you know it'll grow back it's still really hard to get over it. My worst experience was when I went in for a cut and a body wave. I came out with a fro and severe chemical burns on my scalp and neck. I can look back now and giggle a little at the image I must of made. Little Asian chick with really nappy/puffy hair. But I remember how angry I was at the time because I informed the stylist about how easily my hair perms before the procedure. And the fact she didn't listen when I told her my scalp was BURNING!