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  1. #1
    Join Date
    Apr 2006
    Location
    Seattle
    Posts
    8,548

    refund - mondonico bike frame

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    well, guys, the $$$ (or at least most of it) has been returned to my visa account.
    Smart cycles run by Alex is a basically honest shop, with some fundamental short comings. It appears that things are not written down. If you do not write things down, people tend to forget stuff. And make mistakes. And customers (Like me!) get very anxious and become irritating because we keep asking questions because things were never written down in the first place.

    I only ever dealt with the one guy, (so he can't blame it on his underlings)
    in fact, he blames it on me, choosing instead to rewrite history.

    so I just wanted you all to know that minus shipping (which he said he'd pay) and minus 10% restocking fee on the frame AND the paint, I have gotten my money back.
    Last edited by mimitabby; 03-19-2007 at 10:16 AM.
    Mimi Team TE BIANCHISTA
    for six tanks of gas you could have bought a bike.

  2. #2
    Join Date
    Jul 2006
    Location
    Ohio
    Posts
    2,824
    Mimi,
    I am pleased to hear you received most of the money back. Personally I think you should have received a full refund. I am just glad this was not dragged out any further. The entire ordeal must have taken quite a toll on you.
    Jennifer

    “Live as if you were to die tomorrow. Learn as if you were to live forever.”
    -Mahatma Gandhi

    "We are what we repeatedly do. Excellence, therefore, is not an act but a habit."
    -Aristotle

  3. #3
    Join Date
    Feb 2006
    Location
    San Antonio, TX
    Posts
    2,024

    Buyer Beware: Boycott Smart Cycles

    Everything she said. AND:

    BUYER BEWARE - *DO NOT BUY A BIKE FROM SMART CYCLES IN CONNECTICUT*

  4. #4
    Join Date
    Jun 2002
    Location
    Mrs. KnottedYet
    Posts
    9,152
    But do buy a Mondonico, I love my frame Glad you got your money back.
    Fancy Schmancy Custom Road bike ~ Mondonico Futura Legero
    Found on side of the road bike ~ Motobecane Mixte
    Gravel bike ~ Salsa Vaya
    Favorite bike ~ Soma Buena Vista mixte
    Folder ~ Brompton
    N+1 ~ My seat on the Rover recumbent tandem
    https://www.instagram.com/pugsley_adventuredog/

  5. #5
    Join Date
    Apr 2006
    Location
    Seattle
    Posts
    8,548
    Trek, when I move to Italy I'll buy an Italian bike. I will probably buy locally.
    the amount of miles that bike frame logged just in the few months when I owned it boggled my mind!
    Mimi Team TE BIANCHISTA
    for six tanks of gas you could have bought a bike.

  6. #6
    Join Date
    Jun 2002
    Location
    Mrs. KnottedYet
    Posts
    9,152
    Mimi, I know it's not the bike you wanted, probably can't be equiped as a cross etc.

    But if I had come to Seattle with my bike and you'd tried it ('cause we're close in height, TE) .... you'd want one. or if you are ever down this way
    Fancy Schmancy Custom Road bike ~ Mondonico Futura Legero
    Found on side of the road bike ~ Motobecane Mixte
    Gravel bike ~ Salsa Vaya
    Favorite bike ~ Soma Buena Vista mixte
    Folder ~ Brompton
    N+1 ~ My seat on the Rover recumbent tandem
    https://www.instagram.com/pugsley_adventuredog/

  7. #7
    Join Date
    Apr 2006
    Location
    Seattle
    Posts
    8,548
    Trek,
    I STILL want one.
    are you kidding? I want a cool Italian race bike. and I will ride it down a cool Italian windy road...some day.
    Mimi Team TE BIANCHISTA
    for six tanks of gas you could have bought a bike.

  8. #8
    Join Date
    May 2006
    Location
    Georgia
    Posts
    584
    Quote Originally Posted by mimitabby View Post
    well, guys, the $$$ (or at least most of it) has been returned to my visa account.
    Smart cycles run by Alex is a basically honest shop, with some fundamental short comings. It appears that things are not written down. If you do not write things down, people tend to forget stuff. And make mistakes. And customers (Like me!) get very anxious and become irritating because we keep asking questions because things were never written down in the first place.

    I only ever dealt with the one guy, (so he can't blame it on his underlings)
    in fact, he blames it on me, choosing instead to rewrite history.

    so I just wanted you all to know that minus shipping (which he said he'd pay) and minus 10% restocking fee on the frame AND the paint, I have gotten my money back.
    Yay Mimi, I saw a happy ending. Have you chosen a new bike?

  9. #9
    Join Date
    Apr 2006
    Location
    Seattle
    Posts
    8,548
    Very likely will buy a Davidson. custom ..
    to go with my Peter White wheels and my campy record components that I already have gathered up and own.
    Mimi Team TE BIANCHISTA
    for six tanks of gas you could have bought a bike.

  10. #10
    Join Date
    Jul 2006
    Location
    Flagstaff AZ
    Posts
    2,516
    Glad you got your money back and a Davidson is a great bike. I've known several people with those and they love their bikes.

  11. #11
    Join Date
    Apr 2006
    Location
    Seattle
    Posts
    8,548
    wow, way down in Arizona you know about Davidson bikes!!
    Mimi Team TE BIANCHISTA
    for six tanks of gas you could have bought a bike.

  12. #12
    Join Date
    Jun 2006
    Posts
    2,506
    Come on down to Tennessee and we'll go to Lynskey.

  13. #13
    Join Date
    Apr 2006
    Location
    Seattle
    Posts
    8,548
    Susan, they make cool bikes but their website was difficult for me to navigate.
    Thanks! I loved the guitar one.

    YOu know, the idea of a bike shop 8 miles from my house (all down hill) that would MAKE my bike is getting more and more appealing.
    Mimi Team TE BIANCHISTA
    for six tanks of gas you could have bought a bike.

  14. #14
    Join Date
    Jan 2006
    Location
    Pacific Northwest
    Posts
    3,436
    Yay!

    1. That part is DONE.

    2. I'd get a Davidson in a heartbeat. That's great!
    "My predominant feeling is one of gratitude. I have loved and been loved;I have been given much and I have given something in return...Above all, I have been a sentient being, a thinking animal, on this beautiful planet, and that in itself has been an enormous privilege and an adventure." O. Sacks

  15. #15
    Join Date
    Jul 2006
    Location
    Riding my Luna & Rivendell in the Hudson Valley, NY
    Posts
    8,411
    Quote Originally Posted by mimitabby View Post

    YOu know, the idea of a bike shop 8 miles from my house (all down hill) that would MAKE my bike is getting more and more appealing.
    That's what I'd do....and I'd get them to do me a totally unique paint job that would be the coolest ever. And just think of how they could help you with all the dozens of adjustments and changes you might want over time!
    Lisa
    My mountain dulcimer network...FOTMD.com...and my mountain dulcimer blog
    My personal blog:My blog
    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

 

 

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