Just going to share this little experience. Yes, I took my bike down on a weekday because I know weekends are useless to talk about service on bike. Yes, I had my very specific list ready. This shop has really come through on some weird requests and they know I know my bike stuff so I figured I was safe on this one.

1) Please put new bars on and leave unwrapped until we can determine the best placement for the levers - Nope, he had to wrap them so we had to pull on my vintage gum rubber hoods an extra time and now they're splitting.
2) Hard to get the chain up onto the big ring, please adjust friction bar end shifter, derailleur or cable as necessary -- Nope, he just tightened the bar end shifter so tight I couldn't move it even when sitting on my trainer. If I'd been on the road, I would have ended up in the ditch. We loosened the shifter at home and lubed frt derailleur ourselves (gee, didn't I ask for a tune-up when they mounted the new bars?).
3) When the mechanic put the brake levers on the new bar, he attached the cables backward. That was fun because the shop owner and I discovered this together as he was mounting the bike on the shop trainer to adjust the levers on bars which should have been left unwrapped. Thanks goodness I didn't discover this out on the road.

I'm a pretty knowledge customer who can do a lot of her own work, I'm just tired of the 6 mos of non-stop bike projects we've had going in our kitchen so I figured this really easy list was manageable by the shop. It's kind of ridiculous when you and your hubby have to negotiate on who gets to use the bike stand. I know there are good mechanics out there but they are just too darn hard to find and I'm tired of letting them practice on my bikes! One of the other shops in town has cut a steerer tube too short and bashed up a very expensive headset race using a screw driver to take it off. A third installed the wrong bottom bracket and couldn't figure out why the bike was making such a bad sound. We finally showed the employee that the BB was too narrow and that the granny gear was cutting a groove in the chain stay.

Now that I've finished my rant, Pedalfaster, thank for keeping us up to date on the other side of the story. We just have to realize that, as in all areas of life, there is an equal opportunity for excellence.