Okay, so in Santa Cruz my absolute favorite shop is The Spokesman on Cathcart Street. The staff is informed, very helpful no matter what I'm looking for, and all of them are so friendly and easy to deal with it's a pleasure to go in there. I love those guys!

My other favorite shop is in Los Altos, The Chain Reaction. There's a woman there, Amy, who has spent all kinds of time with me on getting my bike fit just right. But all of the staff there seems to be helpful. As an example, I'm switching to Speedplay pedals so I called them to ask some questions. The guy who answered spent about 10 minutes on the phone happily answering all of my questions (and I'm just sure some of them were quite dense) and acted like he would have spent another 10 if I had needed it.


Quote Originally Posted by jobob
A good LBS is worth its weight in gold!

[plug] My (not-so-L)BS is the Bicycle Outfitter in Los Altos; there are other shops much closer to me but the Outfitter can't be beat for helpfulness and service [/plug]

OK cruziegirl, I told you mine, now tell me yours?

- Jo.

So Margaret, how is the Claude Butler (or do you call him Jeeves?) working out for you?