We have exactly the same issues here

We did have a brilliant little LBS run by a really nice guy, always helpful, always time for a chat, but the owner decided to move the little shop into the big shop (around 10 miles away), although the nice guy moved with the shop, he lost all 'say' about how a customer was treated, and no longer repaired bikes, so although he was great IF you could get him, the others were out and out pr@tts. It was as though you were walking into someones private lounge and interrupting a conversation! Not only did the personal service suffer, I guess we could have coped with that, but they took on some young guy as a bike mechanic who was worse than useless and cost us quite a lot of money when we had to take the repaired bike to another mechanic!! We don't go there any more

Then we have a very Roadie oriented shop, they look at you as though you just walked in from another planet... no smile, no greeting. So Weird! (it has to be said, the place is always empty!)

We now have to travel 30 miles to a half decent LBS (not so local )

It's a strange world eh