Quote Originally Posted by pedalfaster
or "How to Be a Better Customer."
Saying "I plan to use this bike on the stationary trainer, so I'll need an extra skewer" is a good way to make sure you get what you need. Bikes, by the way, do not *come* with that extra skewer, so the LBS, in this case, did not *owe* you one. Most bike shops have some inexpensive and/or used skewers about that make good trainer-skewers. They'll toss one in with a purchase or sell one for a coupl-a bucks. If you do get an extra skewer, it's usually packaged with the TRAINER.
I agree with everything you said about bike fit. A good shop will always go to the smaller side for racing. Sounds like they did a good job.

Having bought several trainers over the years - not a one came with a skewer and I don't think someone new to trainers will know they need a skewer. I do think that a good customer should always ask if the bike and the trainer are compatible and does she need anything to make them work together. They may have assumed that since she owned a trainer already, she had a skewer that would work. Some of the skewers in my bikes work just fine in the trainer, but I buy cheapo/used ones so my fancy ones don't get chewed up by the trainer. I just swap them back when I'm going out on the road.

Good customers ask lots and lots of questions and listen, listen, listen!