Indy - Regarding the way the guy "fit" your friend to her bike - I had a similar experience with my own LBS when I bought my old road bike. Knowing little or nothing about fit, I trusted the guy at the shop. He checked my standover, eyeballed my knee/toe alignment & asked if, when in the drops, I could see the front hub. That's it. At first I loved the bike & it did take me many thousands of miles, but eventually I began to have chronic aches and pains that were later attributed to the too-long TOP TUBE. Eventually I found a bike shop I love - it is almost 60 miles from my house but I will not go anywhere else again! I now have a bike that fits, and the comfort that comes from knowing that the people I now work with know what they are talking about (the owner of my LBS also wrenches for the Ironman series).