I'm happy to hear Trek listens...I'm confident my LBS will listen, too, when I impress upon them that this shifting problem is more than a matter of getting used to a new bike. I nearly veered into traffic today while trying to shift. I will let you know how this problem resolves.

And yes, Brok, I do shift often. There is virtually nowhere you can go in New England that doesn't have hills (and I live in one of the flatter regions!). My biking friends and I laugh when we use Howard Stone's book on our weekend rides, because we have huffed and puffed over a lot of his "gently rolling" terrain!

I want to emphasize however, that, except for the shifting problem, I do love this bike. I'm no athlete, but I feel like Lance Armstrong when I'm "zooming" around town on my Trek!