ARGH!!!!!!!! (Bike Fridays - Long)

[emily_in_nc]

Carrie Anne, I can't believe they are still jerking you around like this. Your bikes should be #1 priority with them, and they are obviously falling through the cracks.

FYI, I have 170mm cranks on my Crusoe (and on my Aegis, and on my mountain bikes), and I'm shorter than you (28.5" inseam). I also have a laidback seatpost on my Crusoe (Kalloy aluminum, same as came on my Terry Isis) and was able to get a good KOPS position with my saddle back far on the rails. I do have a shorter stem than I wanted, however. I had told them I wanted to end up with a 9-10 cm stem, and because they wouldn't make my top tube quite as short as I requested (even after the redo of the frame), I ended up with about a 5-6 cm stem. However, it hasn't proved to be a problem to date.

At this point, I would probably tell them I wanted money back for both bikes and just end it. They have not treated you the way companies that want to keep their customers should.

I am so sorry!

Emily

[Blueberry]

Emily~

We're still working with them - I really want a Bike Friday (folding...) or I never would have put myself through this! However, they did put in writing that we would be able to send back if they couldn't get the fit right, and we weren't happy (even if it's outside of 30 days).

They overnighted the crank, and we should have the bikes back from the shop today. Hopefully that will fix the knee position (I think it will, since I don't have a similar problem on DH's bike. So...we're still working with it. I also got a very apologetic email from the guy who dropped the ball. Plus, our sales person has gotten much more involved now, and seems to be keeping things moving.

Hope you'll get to ride some this weekend - looks like perfect weather!

Carrie Anne

[emily_in_nc]

Carrie Anne,

So glad things seem to be looking up! I hope the new crankset will help with the KOPS issue. It sounds like you have gotten their attention, so maybe the bad days are behind you.

No riding this weekend -- the weather is definitely very nice, but I still have bruises and bruised ribs from my most recent fall so am not riding for awhile. It even hurts to ride the trainer (from the ribs). Not terribly, but enough that I'm not very motivated to ride at the moment. I just need a mental break, I think. I'm so tired of falling and am going through another period of being a little spooked about riding. I can run and hike without pain, so we're doing that this weekend, plus yard work, and packing and getting ready for our trip to Key Largo -- leaving Monday! We'll be sailing (every day we hope), kayaking, etc. No bikes. The weather is supposed to be 80+ at least until next weekend, when it's going to get really cold here in NC and maybe just a little cooler than average in south Florida.

Good luck with your bike!

Emily