Donna:

There comes a time when you just can't put up with it anymore. It is definitely time to become the squeeky wheel! Call that doctor's office at least twice a day (3xs if you can stomach it). Leave messages and demand to talk to the doctor's personal assistant (MA, whatever, they have in that office) each and every time. If you can't get them, leave a message each and every time!

Send a letter immediately (overnight mail, certified return receipt) describing your concerns in writing and demanding some kind of follow up.

If you do not get a response to a week's worth of calls, go to the office and pitch a B - - - -! Act obnoxious if you have to. (I know I hate to do this, but it does get results and is necessary rarely but sometimes). I think it is necessary in your case!

spoke