Quote Originally Posted by Lisa S.H. View Post
I ordered both the small and the large gloves since my hand size falls right in between. I was going to send the non-fitting pair back and they'll take it off my credit card then.
I'm frustrated, because though Ibex sent me my gloves the very next day- they sent me the two in the MEN'S sizes small and medium! They were huge of course, and I couldn't tell much from putting them on, except they were soft and warm.
So they are now sending me the correct two pairs (and charging my credit card AGAIN) and then they will credit me back when they receive the two men's pairs back from me. Annoying. I get wrong items so OFTEN from various companies- why don't people double check when they pack up orders???
Well, the very next day (today) I got the correct WOMEN'S gloves from Ibex- pretty impressive speed. I sent the men's gloves back to them already (using their free shipping label). I found that the women's small fit me just right, so I will be sending back the medium pair.
However, I was mildy annoyed to find that they had charged me $10 shipping AGAIN when sending me the RIGHT gloves. It was THEIR mistake, not a typical size exchange. I called them and they promised to take the $10 off my credit card. But that's two mistakes on one order in my opinion, so it just shows you have to pay attention out there.
The gloves seem great though- I am pleased with their quality and how the feel and fit. They are soft and flexible and the long wrists and complete leather palms are great. I will be giving them the test of fire over the coming days in the cold. My fingers FROZE today on a 19 mile ride in 40 degrees using my "regular" lightweight full fingered gloves with a liner inside. I was toasty all over elsewhere, but my fingers were in major pain! I hope these expensive Ibex ski gloves are worth it...