ARGH!!!!!!!! (Bike Fridays - Long)

[mimitabby]

talk about damning photos!

[Triskeliongirl]

Did you talk to them today? What did they say? Please let us know. I loved my pocket rocket pro until she was stolen. Yes, I had my problems with BF, but they were always responsive and the bike performed very well and was very convenient to travel with. I rode her from Chiapis to Guatemala with no problems. But, I did learn that whenever you pack any bike, you need to aquire some mechanical skills as any bike gets out of adjustment when you go through packing, shipping, etc. But what you are describing is clearly something different, that you must work out with Bike Friday if they want to keep you as a customer.

[Blueberry]

Hubby talked to a couple of different people today (I had a 12+ hour work day). First line of folks were horrified, but not sure what to do. Then he got someone else on the phone. First thing he wanted to know was whether we were still willing to work with them (we are - so long as they start "getting it right" - my fear was waiting too long and getting stuck with a bike that wasn't right). We're supposed to be getting an email about all of this but, this is what I know so far:

1) They're sending new suitcases. We didn't ask them to, but they were quite upset about the damage and wanted us to have perfect ones.

2) They're sending touch up paint. If that doesn't provide a satisfactory result, they will re-paint, or give a certificate for a repaint in the future (after a couple of trips).

3) They had a really bad mechanic, who has since been fired. He worked on our bikes (though one wonders why they let him work on them a second time when they said they would "hand check" them completely themselves).

4) They are going to work with me on fit - they're sending me their fit kit information to see if we can ascertain why I'm so uncomfortable on the bike. We think the seat tube may be too steep (apparently their fit software often produces this problem for female riders). They will re-build as necessary.

5) They are willing to work with a LBS regarding cable re-routing, etc. Triskeliongirl - you are correct about minor adjustments, and I'm comfortable fiddling with barrel adjustments, etc. However, brake digging into the frame is a little beyond my mechanical skill

So...all in all, I'm happy with their response - SO LONG AS THEY GET IT RIGHT THIS TIME. This was strike 2 - they have one more chance, so far as I'm concerned. Let's hope we can work it out as I really like the company, the concept and the bikes

[Triskeliongirl]

5) They are willing to work with a LBS regarding cable re-routing, etc. Triskeliongirl - you are correct about minor adjustments, and I'm comfortable fiddling with barrel adjustments, etc. However, brake digging into the frame is a little beyond my mechanical skill

Absolutely. The brake digging into the frame is indeed apalling. But, with any travel bike you are also going to have to learn how to do a bit more than turn a barrel adjuster, just a word of warning. If I were you guys, I would be sure to get them to guarantee in writing, that if they get it wrong on try 3 that you can still return the bikes, and also be sure to take that certificate for a paint job. When my bike friday arrived, it also had damaged paint on the seat stay and the top tube was too long. They remade the half that the top tube is on, with the correctly sized top tube, and then the fit was perfect. They repainted the seatstay, but you could see that it had been touched up and while this was OK, it always bugged me that if I were to want to sell it one day it would decrease its value, so that is why I suggest taking the touch up paint, but also the re-paint certificate. I think what happened to you, and me, has to do with the fact that they are a small family business. That has pluses and minuses. It means maybe there is more room for screw ups like this, but there is also more opportunity for them to give folks really personal service. Buying a bike friday is buying into a community, and it is a damn good community, both the people that make these bikes and the people who ride them. So, I think it is worth working with them on this, but just make sure you protect yourself if they don't get it right next time. Good luck and keep us updated.

[emily_in_nc]

CA~

I've been meaning to ask you for an update on this but keep forgetting until I am away from a computer, so was glad to see this thread resurface. I am so sorry your Bike Fridays still aren't right! It's good to know that they fired the bad mechanic, but the problems that occurred the second time around (other than the UPS issues, which BF has no control over) should never have happened. Our Fridays were packed so nicely with no damage whatsoever when they came from the company (mine both times).

I think it's generous of you to still want to work things out and glad that they seem committed to making things right. They really are good people - if imperfect. But we have been very happy with our Crusoes and have not experienced these problems at all, so it's still possible that things will end up positive. I agree that one more chance is all they get.

I'm a bit confused about the possible seat tube geometry issue. I thought that the Crusoe had a 73-degree seat tube angle and that that wouldn't change, regardless of size. Guess I was wrong there. My bike is presumably even smaller than yours since I'm shorter, and it is quite comfy -- comfy enough to do our long loaded tour in 2004 (averaged 63 miles/daily for nine days). Then again, my Aegis has a STA of 75 degrees and is very comfortable for me too. My Terry Isis had a STA of 73 degrees -- once again, comfy. I guess in all cases b/c the top tube was short enough, the handlebars were the right size, and so forth, the STA didn't affect me as much as it might some people; I dunno.

GOOD LUCK with getting things made right, and please continue to post about what is happening!

Emily

[Triskeliongirl]

PLEASE UPDATE us on the status of your BF. I have a friend who was a happy BF customer until his air friday just broke for the third time. Twice the frame and once the titanium beam. They always repaired it, but he is fed up and just ordered an S/S coupled waterford touring bike

[KnottedYet]

Mmmmm.... Waterford....



Flossie doesn't have S+S couplers, but I'm thinking if I ever want a travel bike I'll do another Waterford or a Rodriguez with the couplers.