REI sales policy - anyone know?

[Blueberry]

I picked up some tights at lunch (didn't have the computers or their receipt with me). I asked what they could do, since they're now 25% off. They replied that within 30 days of purchase, if an item goes on sale, they will refund the difference. So there you go. However, I would think they would be even more flexible than the policy, given that you can return and re-buy.

[emily_in_nc]

Yep, you were all exactly right. REI rocks! They refunded the difference ($37) no questions asked. I did have my receipt but didn't need it since I am a member.

Tomorrow we'll return my DH's hiking boots that didn't work for him, and he really tried. We don't have the receipt, and they were pricy, so I feel kinda bad, but I bought several additional items from them today, so when they see how much we spend there, I think they'll be okay with the return. After my good experience there today, I feel better about returning a used item.

Thanks for all the great replies!

Emily

[Blueberry]

I did the same with the computers tonight - no questions asked and a $25 refund. They rock!

[Bike Goddess]

Emily in NC- did your DH try Superfeet inside the boots? Might help. They've been a great addition to my hiking boots. REI carries all kinds of models!