Yeah, we had modern marvels while I was working for (I can say it since I'm not working with them anymore, right?) Adobe Systems...

This lady called me to say "My Ah-dobe's broke".
How hard is it to pronounce 'Adobe'? ... as in the mud, or the big desert dwellings made of said mud, or the little stream? 'a-DOE-bee'. Geez.
"Which program do you have?"
"Adobe."
"Which Adobe program, Ma'am?"
"5.0."
"...Reader?"
"What's this 'Reader'? I'm callin' because my Ah-dobe's broke, and you're asking me about a reader?!"
"Ma'am... Adobe Reader is one of our programs..."
"That's not what I'm calling about."
*put on mute for a moment. Strangle my coffee-cup. Off mute* "Alright, ma'am... What I need to determine before directing your call to our Tech Support line is what program you're using. What comes up on the screen when you click the icon?"
"Adobe R-..."
"...Ma'am?"
*click*

The first few times, you laugh. After that, it disturbs you more and more. Trek, God Bless you for managing call center work. Every day I felt myself closer and closer to true misanthropy.