Yeah, financial aide stuff is really harrowing to sift through. I agree, you have to be willing to jump through hoops and kick people in their nether-regions to get them to do their jobs sometimes. (me? for various reasons, ended paying every last darn cent out of pocket - sucked through some savings, but it was worth it- love, love, love what I do. ) Get after them and don't give up until you get satisfaction!

On the bent wheel issue, I PM'd you about it.

Take care and try to keep a smile! You've got lots of support here anytime you need it!

-X.