Hi, Amanda,

First off, how scary for you both, and I'm sorry Chris had to endure so much suffering. I hope he's feeling better, day by day.

I agree it's unusual to diagnosis hepatitis without elevated liver enzymes. I also agree it would be a very good idea to talk to a hospital administrator. Be calm and clear, perhaps write down what you want to say before you call. Tell him or her clearly what your purpose is in calling. Do you want to make them aware of the mismanagement alone, or do you want the bill reduced as well? The more clearly and calmly you can talk with them, the more likely you are to get what you want. A hospital should have what's called an "ombudsman", someone who works on behalf of the patient to help resolve problems. If you don't feel satisfied by your talk with the administrator, I would ask to be put in touch with the ombudsman.

Best wishes, Lise