It could be either. Do you understand that sti levers have two clicks, one to move the gear, and one to trim with. You could be pushing too far (2 clicks) causing the chain to drop, or it could be badly adjusted. If the LBS isn't too far, maybe the easiest is to drop by and ask them to show you how to shift correctly and/or have them check the adjustment.



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Can you tell me what you mean by "one to move the gear, and one to trim with"?