I just wandered to this forum because my gf needs a new saddle, but I decided to register after seeing this thread.

My family purchsed two Trek bikes from Oak Park Cyclery (OPC) a little over a year ago and I wanted to give you a heads up before going there.

I was not happy with their service. My father purchased a Trek mountain bike there two years ago and he recommended the place. I went in to buy a similar (albeit slightly more expensive) bike, not knowing anything about bike fit/parts/brands/etc. They sold me a bike in my price range and gave me three coupons for a free tune up after one month and I cannot remember the other two.

I got a bike in my price range, but the guy only spent about two minutes sizing me - by eye. He never checked my inseam, never checked my reach or anything else. They sold the bike to me and sent me on my way. I learned two weeks later (and only two short rides later) that the bike was too big for me - the top tube was over 2" too big (and you think the difference between a 50cm and 52cm is noticable...). I brought it in to tell them that I wasn't comfortable on it, and they adjusted my saddle and said my reach was a little long and I could buy a replacement stem. I left and said I would see how this felt first.

I brought the bike for a tune up a few days over the expiration date and they wouldn't honor it...which had me leaving pissed.

A year passed and as I learned about bikes, I learned that the one I purchased was 2" too big, the one my dad purchsed was 2" too small (the same exact size frames, but he is 5" taller than me).

This year I bought a road bike - this time from a shop that I was referred to from a friend (Village Cyclesport in Elk Grove Village, IL). They took 30-40 minutes just making sure the bike fit and worked well (cleat position, seat height, reach, saddle fore/aft) for free. The reach turned out to be a little long (first time riding a road bike so I didn't know) so I came back two weeks later and they ordered and replaced the stem for free. I came in for my tune up after 30 days of riding (or a certain # of miles, whenever) and they didn't care when it was. When the front chainrings had a problem shifting, they replaced them saying it would be free of charge even though FSA denied the warranty. The problem persisted with the new chainrings, so they replaced them and also put a really nice/expensive chain on it, free of charge even though it may not be covered. They mechanics are nice, and will always help - the exact opposite of the vibe I got from OPC.

Good luck wherever you purchase.