Thanks, dogmama! My husband has a business -- he's a car dealer -- and he mentioned consumer affairs. However, if I get a bike next week and get a decent deal, I'll be okay with all of this. I doubt I'll be buying bikes from this place in the future. I don't blame them for Trek's inability to produce the bike, however, I think they should have gone out of their way to stay in touch with me on this matter, which they didn't. I had to call 3 times for their every 1 time of returning a call. Not good.