Hey Toni - I'm really sorry to hear about your experience. Plus all that money you spent in addition to all the nonsense.

If you've been in the biking game, then yes you'd naturally expect a fitting. However, bike shops should fit everybody regardless of whether they are newbies or pro's. I mean unless someone specifically says NO. People who have been out of riding or new altogether, need a fitting and any reputable bike shop needs to do that.

Tell people about it locally, hopefully someone else will be spared what you've had to go through