ISP!! please don't send chip the cable guy to my house.

[Eden]

When we decided to swap our DSL for a DSL + phone package they gave us the total run around. After weeks of talking to them on the phone (is your modem plugged in…. is it turned on….) I had one help desk guy tell me that oh, of course it isn't working, we don't offer DSL in your area. I think it was at that point that I totally lost it and told him that we'd had **** DSL for the last 5 **** years through their company so I was pretty sure it was and he hung up on me. I actually got black listed from the help desk in India…. The one good thing that came of it, when I finally did manage to contact someone at the company again, I was put through to a US help desk that actually figured out what had happened (a database error was preventing them from adding a service - they had to start it all from scratch like we were a new customer) and it was finally straightened out. We did however have to change our phone number (we were supposed to be able to keep our old one) and they *charged* me a cancellation fee… I think I got that refunded, but they were supposed to refund me the month of service I was charged for and never received and all of my cell phone time that I spent on hold with them, but I never saw any of that.

Eventually my SO figured out who was actually running the big switching center at the top of the hill and we dumped the above bozos (who were also throttling upload speeds horribly… emailing photographs to clients was a nightmare- it would time out on me) and went with the company who was behind the scenes leasing to the residential ISPs. The tech who came to do their install knew his stuff and we've never had another problem - not to mention it's faster - no throttling- and cheaper.