As a shop owner, I have heard many times over the years that triples simply do not shift well. The reality is that as long as everything is adjusted correctly, the cyclist isn't asking the bike to shift in weird combinations... then everything is fine. Like any bike, there are ways to shift that make it easier and more rewarding for the cyclist. For most folks, the large jump between the larger mountain bike cassettes are sometimes a challenge, but the each of us have different opinions and different needs, so the end result is that whatever works.