My car is home after a weekBody damage repaired, paint looks good. Alignment seems perfect and the car went through 3 different detailed inspections to make certain there was no further damage. I am thankful that it was SUCH a slow speed event. I was going so slow when the wheel fell off that it simply fell off the wheel and lay there - no bouncing or other tire movement. The dealer was fortunate the damage wasn't more than it was. I've been told the mechanic responsible "has been handled", I did not inquire further. They detailed my car before I picked it up - outside of the lovely aroma of paint it could be a new car.
Mistakes happen, what matters is how we deal with those mistakes. Outside of that initial panic call to the service department I chose to use honey rather than vinegar as they appeared to be trying to do things right. They thanked me for that, and frankly, I am impressed for the professional manner in which they handled everything. I know they had visions of lawsuits dancing in their heads - but that isn't my style as long as they handle things properly. I am thankful they did.



Body damage repaired, paint looks good. Alignment seems perfect and the car went through 3 different detailed inspections to make certain there was no further damage. I am thankful that it was SUCH a slow speed event. I was going so slow when the wheel fell off that it simply fell off the wheel and lay there - no bouncing or other tire movement. The dealer was fortunate the damage wasn't more than it was. I've been told the mechanic responsible "has been handled", I did not inquire further. They detailed my car before I picked it up - outside of the lovely aroma of paint it could be a new car.
Reply With Quote