I'm looking for my first road bike, and have been test riding bikes at various shops around town. (So far: Jamis, Trek, Giant). I'm having trouble finding bikes that are small enough. My current bike is a Terry Susan B (hybrid), and I have an old beater MTB (no visible name) that serves as an occasional commuter.

After a long conversation with a Terry rep at BikeNY in May, I was motivated enough to call the company and inquire about having a bike sent to an LBS in my area (closest Terry dealer is about 3.5 hour drive away). I ended up speaking with Georgena, who said that she would find an LBS from her contact list and send me the info to follow up with the shop. She did, and I called the store that afternoon, and was given the general manager's email address. Dropped him an email asking him to call me, and giving him the info about the bike and my reason for contacting him. That was last Wednesday. In the past eight days, I've left three messages, with the response that they would have him call me. I felt like I should be understanding about the holiday and the busy season, but I actually want to ride this bike sometime soon.

How much time/leeway would you give an LBS? Basically, I think this guy is just avoiding my calls. The Terry company indicated that they were willing to send the bike out as soon as I was able to confirm with the GM, but the dude hasn't even called back to see what size, etc, I'm looking for. Apparently last night he was out racing at the track (according to the other employee) and so wouldn't be able to call me back. I sent him an email last night stating that I was about to move on, and he actually called and left me a voice mail this morning stating that he was sorry it had taken him so long to get back to me. Of course, when I called him back ten minutes later, no answer. No returned call today.

The shop does not usually sell Terry bikes, and the closest Terry dealer is 3.5 hours away. I'm willing to go there, but would rather find an LBS that I can build a relationship with here, if possible. At this point, I think this one is not going to work out.

I live in Pittsburgh, and there are other shops in town. Do you think there is any reason that I should stick with this one? Have you run into shops that don't want to bring in smaller bikes for you to try? Any suggestions? I still feel like a newbie, in that this is my first road bike purchase, and I don't want to end up with a bike that doesn't work for me.