I work as a PT and I have had several patients with significant PTSD where it seriously impacts their function on a day to day basis. One of my clients went off this morning in the clinic and while I understand that they do not have control of their reactions much of the time, this individual was verbally aggressive/inappropriate with my support staff and I'm afraid that if this behaviour continues, my staff will end up with PTSD. OK, I'm not serious but I do need to do something about this.

Does anybody have any resources they can share about dealing effectively with individuals with PTSD? I'm all ears. Article links would be great, books, whatever.

TIA for any information you can share.