I know it's already been mentioned but it's key to not have a death on your bars. Let the bike do what it needs to do in order to allow it to absorb impact. If you are clenching the bar you are transferring every little impact strait into your shoulders. This is why it's important not to ride with your elbows locked too. I have ridden the Avail and it's a super plush ride but it is a compact design so it is very responsive which is absolutely awesome feeling once you get used to it. Just keep in mind the bike has been engineered to be a wonderful piece of machinery just let it do its job and try not to fight it. I would suggest that any new rider try riding with a group, it really is a great place to learn from other riders.