Let me preface this by stating that I've been a customer of Title9 Sports since back in the day. You remember, when the company primarily sold work out gear and was the "go to" place for decent athletic bras?

Over the last few years, I've noticed that their customer service has gone down the tubes. My biggest beef was the company's inability to manage its inventory or anticipate demand. Things are sold out quickly and regardless, the company still shows these sold-out items in its catalog....

Earlier this month, I ordered two items from them. To my surprise, both items were in stock and I was happy to see the shipping notification. That was TWO WEEKS ago (USPS). It does not take two weeks for the USPS to ship a package from California to Arlington, VA, even if it comes "economy class." I checked the package tracking and it's apparently been in Capitol Heights, MD since the 22nd. So yesterday, I sent Title9 an email, asking them to find out what's going on (I paid for shipping/handling and to be honest, I have neither the time nor inclination to deal w/USPS personnel). NO RESPONSE TO MY EMAIL. No acknowledgement, nothing. I'm disappointed and ticked off.

I won't order from that company again, even though I really like a lot of their stuff (the Title Nine brand items).

Gives me a greater appreciation of TE's exceptional customer service.