Quote Originally Posted by e.e.cummings View Post
I threw some of that karma back today - I wrote a note and sent it off the Banana Republic. I mentioned how much I enjoyed shopping at their stores, and mentioned by name the manager at that store location, saying that she in particular made the past weekend's shopping experience much more pleasant - and that I found her sales approach exceptional and very professional. Did not go into details about exactly why - don't need to get her into hot water for letting me walk out the door with expensive merchandise!

yea... that was my thought... ok, if the coupon gets X % discount... and as a store employee, you normal receive X % discount... and you add those two together... then the bill comes out less if re-rung... hmm... then customer is happy... manager fixes own mistake... hmm... lol

it's good you called and got some resolve... you did your part