The elbows on my Shak and Bouclé are both quite worn, and I will get them patched up by a seamstress. My Ultimate Guide Sweater is also very worn at the elbows. Honestly, I won't call customer service about it. I've worn the things A LOT. They're really good wool, but they're still wool, not kevlar...

On the other hand, I've had an Ibex Tarrah showing premature holes, and it was replaced by them at no fee.