I'd like to get another opinion on a situation with my bf's bike.

He has a 3 year old Redline. Awesome bike, he has taken it in for tuneups every year, kept it in good shape, all that. He recently started having trouble shifting the front chainring from the bottom to the top. When he first got the bike, and for the first couple of years, it would shift the first time he clicked the shifter. It was starting to take a couple of tries. He monkeyed with it a little, but it still wasn't right. It was time for a tuneup anyways, so I took both our bikes in and asked for the ultramegarad$95 tuneup and mentioned that he was having trouble shifting the front.

When I brought the bikes home, the bf went for a quick ride around the neighborhood to try it out. The problem had not improved at all, so we called the shop. They suggested we take it in and they tinker with it a little. We spent about 1/2 hour at the shop - it was right before closing time - but they couldn't get it right and actually ended up making it worse.

They hemmed and hawed a little. The manager said that the way it was shifting, requiring at least 2 clicks, was how it was supposed to work. That's not how it worked before, not until recently. The mechanic started to try to convince him we needed to change the front chain rings. Not in a "you definitely need to do this" way, more suggestion, and more cya-seeming. (And if that was the case, why wouldn't they recommend that when we picked it up?) The manager rode the bike around and said it shifted better than his bike, it's great. However, it's not great, it's not shifting well - it barely shifts now. I'm not sure what our next steps should be.

Any suggestions? Any thoughts on the validity of the manager and mechanic's input?

I actually really like this shop, and don't want it to have to be like this.