Hi folks. It's been a while since I last posted here!! But, I felt so strongly about this experience that I thought I should share.

First off, I should mention that I am not in any way related to or associated with 1-Up USA. I'm a lowly graduate student, and know nothing about the company other than the fantastic customer service experience I had, and their excellent product.

I've been using their bike trainer for about three years, and the model I had seems to be the older version (circa 2004, received used from my mom!). It rode really well with good consistency between road and trainer mileage/ pace. I used it pretty thoroughly last winter. However, toward the end of the season it seemed to be wearing out, and I had trouble with the resistance unit (it didn't hold the resistance anymore).

I emailed 1-Up USA, and explained the situation. They replied in less than 12 hours, and emailed me a pre-paid shipping label so that I could send the trainer back to them. I shipped it, they fixed it completely free of charge (they installed the new, improved resistance unit, in which the issue I had no longer seems to be a problem) and shipped it back to me in under a week. Again, completely free of charge.

I can't recommend this company or their product *enough*!! I have had so many terrible customer service experiences, and seen plenty of people write about their own, but so rarely do you receive such wonderful customer service or see it reported. SO-- I would encourage anyone looking for a new bike trainer to check these folks out. They seem to be a small company, and they truly have a great product and fantastic service. www.1upusa.com

Cheers!