If they only fix the ceiling, they're not doing their job. They will definitely fix the ceiling, and sometimes they even repaint the whole room. They repainted my whole bedroom once when they just need to fix the ceiling (lightning strike).

You're welcome. I feel like I've paid it forward, because if the neighbor of my rent house hadn't called to tell me about the hail storm, I wouldn't have even known about it to call the insurance company.

Karen