Spazz, that's a possibility. Not bad.

However, what makes me uncomfortable is that Specialized does not allow mail order of their accessories. It doesn't seem fair for Susan to pay for market research for companies whose products she cannot sell.

Sidi wants to ask us how to make their shoes better? Go for it. Specialized? No. Tit for tat.

I know that leaves a gray area of companies whose products she may choose not to sell, but I haven't solved that one yet.

Specialized tends to take a heavyhanded approach with their dealers also. Maybe Rachel can read this part of the thread and take it back to management, not that they'll listen.