I think that is a wonderful approach. Be nice but firm at first; but, if they start the non-sense immediatly have a lawyer intervene. you may want to drop some suttle hints that you can play hardball. Afterall, it was a brand new purchase that you were looking forward to and enjoying. Only to have it ruined is more than enough for anyone to have a BAADDDD MONTH or more. Emotionally I would be so angry if that happened to me.
Even though you claim no injury, you should be careful. Sometimes injuries from wrecks don't show up for few days.
And like everyone else said, Really happy for you that you came out without too much injury.
smilingcat





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