I think the first thing to tell her is that she did the right thing.! She gave up the cell phone, ran, got help. The robber got a cell phone; she kept her life. He was probably pretty desperate to be robbing cell phones off of kids. He got something he desperately needed, but she got the more valuable outcome. Good priorities! Next steps: call the cell company and get it shut off, call the police. I'm sure you've already taken her through those steps. Long-term: work on regaining sense of control over the environment. Well, actually, by telling her she handled it well, she's already on that route. Same goes for getting the police involved, if they give some priority to it. The bike will also be a good step because it will make her faster and stronger. Any of you volunteers happen to be martial arts instructors? If so, then you could offer a self-defense course. What with the economic meltdown, and in light of a continuing culture of consumerism and greed, things are going to get rougher many places. So on the even longer term, and going beyond individual solutions, talking about the political and economic context of violent crimes might also be appropriate -- if you can handle that at a level teens can understand and can deal with constructively. You may be surprised, btw, by what teens can understand and do!