aaaahh, that's sad

Is there any way you can change her outlook on it and make it feel less threatening? I mean the gunpoint thing is terrifiying but in the grand scheme of things losing a cellphone isn't much. I don't know, but if you can help her think of why the mugger did this, not to gain sympathy, just to make him or her human, not a monster, it might have less impact. Reporting it might help her take control and get mad, not scared.