American Airlines

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I had to get my son a ticket when his uncle died in July, and I found out he couldn't make the flight I got him. (Red Cross didn't notify the Navy in time, etc), so I had to get him another on a different airline. American Airlines said he had up to a year to use the ticket, since I got one that was non-refundable. Well, that was in July and he didn't use it, only one leave and he had to drive some belongings home to store.

Fast forward...February and he is deployed for 6 months. He hasn't used the ticket, and won't be home before it expires. I emailed American Airlines and asked if it could be extended so he can come home when he gets back. I was hoping for a couple of extra months. They replied "Sorry, we can't extend it, but we CAN exchange it for a voucher good for one year from today for him or his family to use. We appreciate his service with the Armed Forces. You must be very proud of him (I am!)".

Now, instead of expiring in July, he has until April 2010, and if I want to use it to go see him come back, I CAN! I thought I was just going to lose that money. (I fly often enough to know how rigid they are with the non-refundable rules)

One email, and they replied within 24 hours with the voucher. Thanks American!