I'm laughing out loud. I can understand why. He's a bit of a shadowy character in some ways, but he's got a big heart and he knows his stuff really well. In my experience, he'll never try to over-sell someone and he'll try to make things work without getting you to pay a bundle.
This being said, I've found the shop incredibly busy in the past year, and sometimes I don't go because of that. I'm happy for him that it's working well though.
Ok, now I have to go there for my wheel. I'll do that tomorrow.
EDITED TO ADD: He knows a lot about fitting women on bikes and has a knowledge of the parts on the market that fit small people like me. (The shop sponsors the Chicks Cycling Club, which I used to ride with.)




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