I had a bit of trouble with the LBS where I got my Giant. They were always pushing upgrades or replacement parts without asking about my riding style, just assuming. (You know, replace the chain at 3000 miles. Not all of us have to do it right then!) It got tiresome. Then we had a bike shop move into our downtown area early last year. The owners are great! Krista makes it a point to stock women specific goodies and is about the only one in the area who does. Two excellent mechanics that love working on vintage as well as modern bikes, round out the team. I don't get all my cycling related things there, but I do as much as I can to support the local business community.