Quote Originally Posted by Jiffer View Post
I heart my LBS too!!! They always take good care of me. Today they charged me like half the regular rate to adjust my derailers, put a new chain on and new handlebar tape. They go out of their way to make you want to come back. Of course, we've spent a ton of money there and sent them a lot of business, so that probably helps.
Labor is one of the few things that I can comp without getting permission from 3 managers, a district rep, and the boss's dog Customers who are regulars, polite and easy-going, or all of the above get reduced labor charges if I can sneak it by the boss. Customers who are rude, belligerent, or self-entitled get to pay full price.