Recently a group of us gals got together and designed a kit to wear for special events. We ordered it from a company that will remain nameless and ended up receiving a product that had multiple flaws. To make a long story short, I have been made to jump through hoops to get them to take the product back. First pictures had to be sent and now I have been asked to send a representative item back for Quality Control to review.

I am not talking about a couple kits - we ordered 11 in total. Granted Teams probably do order more, but this was quite a bit of money out of our pocket and this ended up being a 3 month process. What ever happened to the customer is always right?

Has anybody out there and similar problems with the companies that produce these bike jerseys and how was it resolved?