Dear cable/phone company--

Is it really too much to ask that you answer the phone without making me spend an hour and 47 minutes on hold? And then, when you finally do answer, to schedule an appointment in a narrower window than "all day Thursday"? Especially since I have to be home or I'll be charged $50, even though there's no work to be done inside the house? And then, to not cut me off after two hours and 11 minutes, so now I don't even know if I have any appointment at all?

Really, all I want is for the cable to be attached to the house once the house repairs are done. I really don't think it's a good idea to leave the cable attached by a string while I'm gone for 10 days.

If only your competitors were any better at customer service, I'd be gone...

your annoyed cable/phone/internet customer