I too was referring to working with someone locally, not just trying to do the whole thing yourself over the internet. I thought she was asking about those places where you fill in a chart with body and bike measurements, and send them in and they build you a bike. I also think any local person you work with has to be a really good fitter, which you may or may not have in your area. Indeed that same fellow that has a Crumptom bike he loves, also got a Tom Kellog bike before that, but in that case he did fly out to visit Tom for a personal fitting. In my opinion, I also think its best to take out the middleman and work directly with the builder, if at all possible, but again it depends on your local options, if the 'middleman' knows you, your bikes, your riding style really well, maybe that is the best way to go.