Quote Originally Posted by liza View Post
Thanks everyone.

None of the local shops carry Scott. So I guess that makes it a little better?

YES it does.

I think I would never have the nerve to walk in with a crankset I bought on Ebay or Nashbar or whatever and ask LBS to install it. Not to say there's no temptation, but I don't think I could actually do it. I do need to learn to do my own mechanical work though.

Yeah sounds good in theory, but hard to do huh?

The shop I have a relationship with is OK. I really like o
ne of the sales guys there and one of the mechanics. I've also gotten BS from both sales and service, though, and as mentioned, they sometimes do a pretty mediocre job fixing my bike, so... I feel loyalty to them because, as mentioned, they do know me and my bikes. It's a little like feeling guilty for going to a new hairstylist when you realize you've had a string of bad cuts though.


This part concerns me!! It reminds me of my prime competition, and why I decided to open our own shop. I really tried to like this shop. I did for awhile- I think I even posted some positives about it back in the day. But then I started noticing that the bike was in worse shape when I got it back from when I took it in. The guy couldn't get what I needed etc. I tried to turn a blind eye to it, but finally realized it just wasn't working out. And now all I hear from my customers are complaints about this guy. It was hard to come to that realization, because I really like the guy. but he just couldn't handle my needs.
Ironically one of his employees came in lastnight and was chatting w/ us. He told me that the guy knows it's me that opened the shop and is super bitter. I had sent a lady there to get specialized spin shoes because he's a specialized dealer. I guess when she went in there she told him I had sent her over. The guy said the look on his face was priceless. It's hard to hate someone when they send you business. lol
RM, I am sure that if your shop were in my town none of this would be an issue.
See my replies inside the quote