Man I am spoiled - my middle child works at a very large LBS and of course I always get excellent service

Now - I will say - in my experience with other things (the aquarium for instance) that I have gotten shoddy service in some places and just kept shopping until I found the place where I could get my needs met and the product I wanted for a price I wanted to pay, thats harder in a smaller market where you don't have as many choices!